Part #1: Managing Expectations. Understand the types of expectations clients have, how they get built, and finally how to set crystal clear expectations.

Part #2: The Client Journey. You'll learn how to create a seamless, end-to-end client experience that wows your customers at every touchpoint. Plus, find out how implementing this funnel can boost your profits by 25-100% without spending a dime on acquisition!

Part #3: Nurturing Client Relationships.
In this NEVER before-released framework and system on how to nurture client relationships and consistently build "good karma" amongst your clients.

Part #4: What to Do When a Client is Mad. Alright, you f*cked up. Karen is angry, pissed and livid at the same time AND she wants a refund. What should you do now?

Part #5: The Quick Case Study Blueprint. Uncover how to generate hundreds of case studies as quick as possible from your clients.